Refund policy

We have a on delivery return policy, which means you have to decide on the delivery day when you are receiving your item to request a return.

Do a sanitizations reasons the is NO return or refund in mattress, box spring after the delivery team leave the item with you and the plastic is removed, any concern should be addressed immediately.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at CustomerService@ikasa.com. If your return is accepted, we’ll send you a confirmation, as well as instructions on how to proceed with the return if is accepted. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at CustomerService@ikasa.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right, If you receive an item that has been damaged during shipping or is missing a part, then the replacement item or part will be sent to you. 


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. If you purchase an item that we do not stock and  is a “Special Order” just for you, there will be no return, exchange or refund issued. All claims must be made within three days after receiving the merchandise. 

Unfortunately, we cannot accept returns on as-is items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. If your item does not fit into your home, then only a Store Credit will be issued less the delivery charge. If you cancel your regular order (Non “Special Order”) before it is schedule to deliver to you, a full refund will be issued. Credit card deposits shall be refunded back to the same credit card. Cash deposits will be refunded by mail to the name and address on the order. If your purchase is  “Financed” and your lease has been signed, your order is governed by the “Lease/Finance Agreement” & no refund will be issued by IKASA.

 

Reselection and Return Policy:

We understand buying furniture is a big decision, and that you want the purchase to match your style and not be a costly mistake. We want you to be completely satisfied with your purchase. We offer the following Return Policy to help you make your home great.

Notify us same day of your delivery or pick up to return your furniture purchase. 

Delivery is a service and the original delivery fee is non-refundable.

  • For No Hassle Delivery + Assembly delivered merchandise, reselections are subject to the redelivery fee for your new merchandise. 

  • All Doorstep delivery or garage drop-off deliveries or pick-ups will be charged a redelivery fee for your new merchandise and a 30% handling fee.

All items that are returned for refund (cancellation) will be charged the original delivery fee (if was free, have to pay the return delivery to warehouse) and a pick-up fee for the returned merchandise. In addition, all returned furniture will be charged a thirty percent (30%) restocking fee which will be subtracted from the refund amount or deducted or pay using the original payment method.

Furniture and Furniture Accessory Reselection and Return Policy:

Special orders are items manufactured based on specific customer request that are not regular showroom merchandise and are not eligible for reselection or return. Close-outs, floor models, as-is, and clearance merchandise sold as final sale are not eligible for reselection or return.

Mattress protectors, pillows, and sheets that have been opened are not eligible for reselection or return. Delivery is a service and the original delivery fee is non-refundable. A new delivery fee will be applied to all reselections and returns. Showrooms cannot accept returned furniture and mattress merchandise. All merchandise must be returned in new condition with no signs of wear and tear, scratches, nicks, stains, pet hair, pet or food odor, smoke, damage, or missing parts. The company reserves the right to inspect the items to determine final disposition upon return. Final inspection may take up to 3 days. Merchandise that is not in the condition as purchased will not be accepted for return or credit.