IKASA recommends all customers purchase our extended warranty on any large purchase made. Once you buy the warranty, you will be given a card that needs to be filled out and mailed to our warranty company for registration. If at any point within the coverage period, you have an accident or your furniture is damaged, you must file a claim with the warranty company. IKASA contracts all warranties and claims to Serve CO North America. All claims must be filed over the phone by calling 1-800-866-9636. Damaged furniture will be fixed, repaired, replaced, or reimbursed. This is entirely up to the warranty company. If for any reason your claim is denied, IKASA is not responsible, nor will any warranty costs be refunded.