ALL ITEMS OFFERED ON THE WEBSITE INCLUDE SHIPPING. Delivery means that items will be placed in the particular room of your choice without unpacking, setting up, assembly or removal of debris. Set-UP or ASSEMBLY IS AVAILABLE SEPARATELY. We do not remove or move around any old furniture. Once your delivery is ready to schedule, you will be able to choose a date that we can deliver on, however since no one can predict the time that prior deliveries will take, we are unable to guarantee you a specific time. You will get a time window of before 2 pm or after 2 pm.
An IKASA customer service representative (CSR) will call you the day of the delivery and give you a thirty minute advance notice in coordination with the delivery driver. IKASA prides itself on the best customer service in the business; because of this, an IKASA CSR will call you before the driver leaves your home to make sure everything was delivered according to your satisfaction. Any problems will be handled immediately by a trained professional over the phone. You may call our customer service listed below. If an item is delivered damaged, a IKASA CSR will determine over the phone whether the driver should bring the item back. In most cases, a product technician can be sent to your house to fix the damage, or a replacement part can be ordered at no cost to you. The driver can not take items back without authorization. IKASA is not responsible for items too large to fit. You are responsible for measurements prior to purchase. You may be charged $25.00 if no one is home to receive the delivery.